Tuesday, July 23, 2013

Santa Monica Maid Service FAQ

If you've never worked with a maid company before, it's common to have various questions about how we work. On the other hand, if you have hired another maid company previously, there are some things you should know about our customized maid service.

1. How does the European Maid Company service exactly work?
After a potential client has contacted us, The European Maid Company arranges a FREE estimate. This estimate establishes an idea for the client on: how often their home should be cleaned, sets up an appropriate day of the week, as well as a proper amount rendered for the services. The amount for the services will depend on the job as well as the household living conditions. The European Maid Company takes into consideration each and every one of our potential client’s wants and needs—and in this estimate we ask what key elements you look for—if it’s from laundry to cleaning baseboards and windows.

2. Does the same person come to clean my home the same time?
Yes, typically the same person will come and clean your home the same time. This helps enhance and strengthen the worker and client relationship as well as help make the client feel comfortable around the person cleaning your home.

3. Do I have to give you a copy of my house keys?
This is all up to you, the client. We, as a company, are there to make you more comfortable and earn your trust. If you would like to be there while your home is being cleaned, we have no problem with that. On the other hand, if you are busy or at work, we are responsible for your home and everything in it.

4. Do you provide cleaning supplies or can I provide my own?
This is all up to you, the client. If you feel more comfortable with us using your products, please inform us where they are kept and stored and we will be glad to use them. On the other hand, if you do not have any cleaning supplies, we will bring our own.

5. Are your workers insured?
Yes. All of our maids are self-employed, licensed, bonded and insured.

6. Do I need to do any pre- service preparation work? If so, what?
Yes. In order for the service to be as effective and smooth as possible, please store any items such as clothes, personal papers, toys, etc. that need to be put away or organized beforehand. Therefore, when the worker comes to clean your home, the client’s key elements can be taken into consideration and all attention can be focused there.

7. What if my personal belongings are broken and/ or damaged? Does the company take any responsibility on their part?
Yes, the company takes responsibility on our part. If any of your personal belongings should get broken and/ or damaged, the company will take every effort on our part to fix it, replace it, or reimburse after appropriate insurance claims will be filed.

8. What would happen if the person on the job were injured during work?
Because each and every one of our workers are insured, the company will take full responsibility of the injured person. The client does not have to worry about anything.

9. What form of payment is appropriate for the cleaning services?
Check or cash is accepted as appropriate payment. Unfortunately, we do not accept credit cards. Please be informed that payment is due at the time of your service.

10. What do I do if I need to reschedule or cancel my cleaning date?
Please call and inform us at least 48 hours in advance to let us know if you would like to reschedule or cancel your service. If your scheduled date of service lands on any major holidays, please be informed that the company will reschedule your time for you.